Job Title: Account Manager

Schedule: 5/2

Work Location: Gray, Louisiana or Lafayette, Louisiana

Job Summary

The Account Manager serves as the primary liaison between customers and operations, ensuring workforce resources are effectively aligned with customer needs and project requirements. This role is responsible for managing client relationships, coordinating staffing and manpower planning, overseeing field personnel, maintaining safety and service standards, and delivering operational reports. The Account Manager works closely with customers, supervisors, recruiting, and leadership teams to ensure projects are staffed appropriately, completed successfully, and supported by exceptional customer service.

• Manages up to five to fifteen subordinate supervisors who supervise between a total of ten to thirty employees in the field.  Is responsible for the overall direction, coordination, and evaluation of this unit.
• Also, directly supervises 25 to 100 non – supervisory employees.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE :    

• Bachelor’s degree (B.A.) from four-year college or university and/or one to two years’ related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS :  

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• MATHEMATICAL SKILLS :    
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

RESONING ABILITY :    

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

COMPUTER SKILLS :  

• To perform this job successfully, an individual should have knowledge of Database software; Internet software and Word Processing software, i.e. Word, Excel, Outlook, PowerPoint, and TEAMS.

PHYSICAL DEMANDS : 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is frequently required to sit; use hands and fingers, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT : 

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.  Occasionally, offshore travel is required by means of boat or helicopter.