The primary responsibilities of this role include remotely troubleshooting automation-related field issues to minimize the need for on-site responses by automation technicians. The successful candidate will also be responsible for frequent alarm reductions related to automation equipment and will serve as a key interface between the automation team and operations to ensure open lines of communication and transparency.

• Remotely troubleshoot and resolve automation-related field issues.
• Reduce the need for on-site responses by automation technicians.
• Perform frequent alarm reductions for alarms related to automation equipment.
• Serve as an interface between the automation team and operations to ensure open lines of communication and transparency.
• Maintain and troubleshoot industrial control systems, including TotalFlow, Flowboss, and Allen Bradley controllers and related infrastructure.
• Utilize knowledge of the Cygnet system to enhance troubleshooting and system performance.

• Expertise in industrial control systems and troubleshooting.
• Strong understanding of TotalFlow, Flowboss, and Allen Bradley controllers and related infrastructure.
• Knowledge of the Cygnet system is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Previous experience in an Integrated Operations Center or similar environment.
• Proven track record of reducing alarm frequencies and improving system performance.
• Experience interfacing between technical teams and operations.

• Must meet all conditional job offer requirements.