The Employee Engagement & Events team is seeking a part-time, customer-focused professional to support employee ticket distribution and engagement initiatives. This role is highly employee-facing and serves as a key point of contact for internal partners, ensuring ticket requests are handled professionally, accurately, and on time.

The ideal candidate is dependable, detail-oriented, and service-oriented, with strong listening skills and clear verbal and written communication. While basic tracking and reporting are required, the primary focus of this role is delivering a consistent, high-quality employee experience.

• Serve as a primary point of contact for employees regarding ticket availability, requests, distribution timelines, and usage guidelines.
• Communicate clearly and professionally with employees via email, phone, and in-person interactions.
• Distribute and track usage of tickets for local and regional events, including but not limited to: Houston Livestock Show and Rodeo Houston, Astros events, Colorado Rockies, and Midland Rockhounds.
• Accurately document ticket assignments, confirmations, returns, and usage with strong attention to detail.
• Actively listen to employee questions or concerns and respond appropriately, escalating issues when needed.
• Maintain a positive, responsive, and service-oriented experience for all employee interactions.
• Maintain accurate ticket logs and tracking spreadsheets using Excel or similar tools.
• Ensure timely updates to tracking records to support accountability and internal reporting.
• Assist with basic reporting related to ticket usage, employee participation, and inventory levels.
• Identify recurring questions, issues, or process gaps and communicate them to support continuous improvement.

• Demonstrated customer service experience in a customer-facing role required.
• Experience supporting metrics, dashboards, or engagement reporting in an administrative or customer-service environment.
• Basic proficiency in Excel, including data entry and maintaining organized tracking records.
• Must be okay with working part-time role and have consistent availability Monday through Friday, 12:00 p.m. – 6:00 p.m.
• Occasional evening or weekend availability may be required based on event schedules.
• High school diploma or GED equivalent required.
• Must meet conditional job offer requirements including background check, drug test (Hair follicle), agility /fit for duty.