The Entry-Level Operations & Billing Administrative Assistant supports the operations and finance teams by preparing customer reports, auditing rates for accuracy, and ensuring timely and correct billing. This role is ideal for someone detail-oriented, analytical, and ready to learn the financial and operational side of the business.

Financial & Customer Reporting

• Prepare and update routine customer reports related to operations, billing, and service activity.
• Pull data from internal systems and verify accuracy before distributing reports to internal teams or customers.
• Assist in maintaining reporting templates, dashboards, and databases.

Rate Auditing & Billing Accuracy

• Review customer rate tables, contracts, and billing rules to verify they are applied correctly.
• Audit billing data for discrepancies, errors, or missing information.
• Investigate billing issues and work with operations, accounting, or customer service teams to resolve them.
• Track recurring billing adjustments and ensure corrections are documented.

Operational Support

• Assist operations with gathering data needed for performance analysis or cost reviews.
• Maintain organized records of customer rates, billing histories, and audit results.
• Support internal teams with administrative tasks related to billing cycles and customer accounts.

Administrative Tasks

• Perform data entry, file management, and document preparation.
• Help respond to internal inquiries related to billing or reporting.
• Maintain accurate and timely updates to spreadsheets, logs, and tracking tools.

Required

• High school diploma or equivalent; associate degree or some college preferred.
• Strong attention to detail and comfort working with numbers.
• Basic proficiency in Excel (sorting, filtering, formulas) and other office tools.
• Good communication skills and ability to follow detailed processes.
• Strong organizational skills and ability to handle repetitive tasks accurately.

Preferred

• Experience in billing, data entry, customer reporting, or administrative operations (internship or entry-level experience is fine).
• Familiarity with ERP or billing systems (not required but a plus).
• Comfort working with financial data and customer accounts.

Key Competencies

• Accuracy & attention to detail
• Analytical mindset
• Time management
• Professional communication
• Customer-focused support
• Reliability and accountability
• Ability to learn financial and operational systems