The Field Service Technician performs moderately complex customer support activities, including installations, routine repairs, and maintenance of chemical injection pumps and accessories used in Oil and Gas production.

• Perform installations, routine repairs, and maintenance of chemical injection pumps and accessories. 

• Operate and maintain equipment used in the production of Oil and Gas. 

• Monitor and adjust pump systems, control chemical injection rates, and ensure the safe and efficient operation of the production process. 

• Conduct regular inspections, troubleshoot equipment issues, and perform routine maintenance tasks. 

• Collect samples using a Draeger pump to assess the quality of the oilfield fluids. 

• Assemble different parts of manufactured products using hand tools, power tools, machines, and equipment. 

• Inspect materials, components, subassemblies, etc., to ensure they meet accepted quality standards. 

• Install and troubleshoot communication equipment. 

• Read and follow work instructions, work orders, production drawings, and sample assemblies, or receive verbal instructions regarding duties to be performed. 

• Process and submit customer service transactions such as service tickets accurately. 

• Provide accurate and timely information regarding the availability of in-stock items. 

• Answer basic inquiries from customers, providing basic technical product and application support. 

• Work alone and/or under general supervision. 

• Develop good working relationships with customers through frequent and professional written and verbal communication. 

• Communicate professionally and effectively with customers when delivering both good and bad information. 

• Comply with all safety policies and procedures. 

• Work unconventional hours and potentially weekends to provide the required level of service on occasion. 

• Attend work in a predictable and regular manner. 

• Report unsafe acts or conditions to supervision immediately. 

• Vocational/Technical training or certification, or equivalent experience preferred; High School Diploma or GED equivalent required. 

• Must be willing to work overtime, weekends, and holidays when requested. 

• Experience taking water, gas, and oil samples preferred. 

• Familiarity with oilfield chemicals, pumps, water pumps, etc., preferred. 

• Basic knowledge of industrial safety, proper hand and power tool use, and motorized material movement equipment. 

• Proficient in MS Outlook and Excel. 

• Strong interpersonal skills to interact effectively with customers and various levels of management. 

• Basic analytical and problem-solving skills. 

• Must be able to travel away from the shop daily. 

• Speak, read, and write English fluently. 

• Follow all safety policies and company-wide safety requirements. 

• Must meet all conditional job offer requirements, including background, drug, hair follicle, MVR, agility, and fit for duty. 

• Must be able to climb ladders and stairs. 

• Walking, bending, and stooping required. 

• Must be able to wear personal protective equipment, including the use of a respirator. 

• Must be able to respond to visual and audible alarms. 

• Must be able to lift up to 40 lbs. 
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